Click ‘REGISTER FOR FREE' in the toolbar at the top of the page. Once you have selected your preferred pass and completed registration, you will receive a confirmation email with your booking information.

How will I gain entry to the event?

Once you have completed your registration you will receive a confirmation email containing a ticket. When you arrive at the venue on the day, this ticket will provide you entry to the event.

In-person: Our confirmed sessions are currently set in the Blue Zone, which requires a Blue Zone badge for access. The FT are not responsible for helping delegates obtain a pass. Please stay tuned as more sessions may be announced in the Green Zone, open to a wider audience.

Online: Your confirmation email will ask you to verify your email. Once you have done this, you will be able to access the event online on the day(s).

The event can be accessed using most devices and browsers, however, Google Chrome and a strong internet connection are highly recommended. Please also enable cookies and disable all pop-up and ad blockers for seamless access to the broadcast.

Why can't I find any emails related to the event?

You may have accidentally unsubscribed. Please contact the FT Live Customer Services Team via email at ftlive@ft.com or by calling +44 (0) 207 775 6653.

How do I login online?

To login to the virtual event, you should use the same email address that you used to register. When you navigate to the main page click on the banner on the top of your screen. You can either input your email address and follow a verification process or you can use your registration number. Your registration number can be found in the confirmation email you received when you first registered for the event. 

 
Which browser should I use?

Our platform supports Google Chrome (strongly recommended), Mozilla Firefox, Apple Safari and Microsoft Edge (Chromium). You may be able to use other browsers, but they are not officially supported and your experience may be adversely affected.

How do I join a session?

Click the banner at the top of the page to enter the Virtual Venue. Then, simply click the session you want to watch to join the broadcast.

Have you checked if sound is coming out of the correct device? To toggle between multiple outputs connected to your device (e.g. internal speakers, headphones and AirPlay), click the gear icon ⚙️ on the top right of the live-streamed session. You will then be able to select which output and input devices you want to use.

Why can I access a session but nothing is showing on the broadcast?

Our platform requires third party cookies to be enabled and ad-blockers to be switched off.

My device is connected properly, why can I still not hear anything?

If you are confident everything is connected properly, your devices might be accidentally connected to another tool or application. Make sure tools like Zoom, Google Hangouts, WhatsApp, Go To Meeting etc. have been closed prior to starting the session.

Can I access other parts of the site while watching a broadcast?

To browse other areas of the event whilst you are watching a session, simply click "More Info" at the top of the Virtual Venue.

How can I select my favourite talks? 

Once you enter the Virtual Venue, when you hover over a session a small heart icon will appear. Clicking this will add the session to your favourites, which can be viewed by clicking 'Favourites' in the top left corner of the venue.

What is the cancellation policy?  

If you can no longer attend the conference and you have bought a pass, please contact the FT Live Customer Services Team as soon as possible via email at ftlive@ft.com or by calling +44 (0) 207 775 6653. To find out more about cancellation fees please visit our FT Live Terms and Conditions page.

Can I transfer or upgrade my pass?

If you would like to transfer your pass to another person or upgrade your pass, please contact the FT Live Customer Services Team via email at ftlive@ft.com or by calling +44 (0) 207 775 6653.

How do I get to the venue?

The address of the venue will be found on the Blue Zone page shortly, along with transport options and directions.

Is the venue accessible? 

We select our venues to ensure that all our events are as accessible as possible for our guests. If you have any specific accessibility requirements you will have the opportunity to indicate this when filling out the event registration form.

Will food and drink be provided at the event?

No, food and drinks will not be provided at the pavilion.